Trouble shooting and error handling

From time to time, you’ll need to handle problems with the plugin. Before you contact us with error reporting, make sure the below settings tab are correctly filled in. To avoid us to break your platform, the field for log path is by default empty. If your system can’t write logs to the log path defined there, it may not work at all (which is why logging is disabled by default). Best practice here is to use you path-to-wordpress/wp-content/uploads/wc-logs which is where WooCommerce is normally writing their ownlogs. You can look at the example screen dump below.

By using the same path as your wc-logs directory, you will be able to look at the log files the same way that you browse WooCommerce logs.

When logging is enabled with the above “practices”, you will be able to see the logs inside the wordpress platform under WooCommerce logs section like this: